Returns
Kindly keep in mind that we produce on demand. We do not stock items. Once an item is being order and in printing process, unfortunately, it can not be used for any purpose. However, it’s difficult if the order received is not as our customers want actually. Thus we will support as much as possible for these cases.
We stand behind the quality of our products an, any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.
Requests for returns, exchanges or refunds must be made within 5 days of receiving your order.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
We only allow order modification (change/ cancelation) within 24 hours since payment, except from personalized products, which needs to be notified by email within 12 hours since payments. Personalized & customized items are non-refundable, only allowed for replacement.
WHAT IS YOUR REPLACEMENT POLICY?
Because our products are printed and unique, therefore we only accept return and replace your order if the request meets conditions below:
Within 5 days from receiving orders, you have to request or notify us about return or replacement the order because of below reasons:
- The products have been damaged.
- The printing quality is blurry or materials is not as described on our website
- Different design or size from your order.
If your purchase meets any of the criteria above, please contact us.
If you cannot send the request to our system in link above, please email to our support email: swanlionservice@gmail.com
WHICH EVIDENCE SHOULD I SUBMIT FOR RETURN OR REPLACEMENT?
Submitting all evidence to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items. You can find the attached pictures as below for example:
- Picture of the shipping label
- Picture of product SKU
- Picture of the product and the error you found out (material flawed, different design, different size)
We will send the replacement for Free within 15 days after the problem is sorted.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at swanlionservice@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at s and send your item to:
286 Nguyen Xien - Thanh Tri - Ha Noi - Viet Nam - 100000
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to our warehouse address:
286 Nguyen Xien - Thanh Tri - Ha Noi - Viet Nam - 100000
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.